SHIPPING & PROCESSING INFORMATION:
If you have any deadlines for packages to arrive, please specify in your order notes, and we will do our best to have it sent in time but cannot make any guarantees.
We ship worldwide via United States Postal Service. If you are outside of the US, and would like us to double check into economic DHL pricing for you, please e-mail us prior to placing your order. On average, USPS takes 3-7 days for domestic first class packages, and 2-3 days for priority packages.
As all of our products are made to order, please take into consideration our processing time to craft your candle(s) prior to shipping. Items are expected to ship anywhere between 10-20 business days of payment, unless otherwise stated, normally at the top of our shop in the announcement bar. We frequently update the announcement bar at the top of the site with current processing times. We work hard to fulfill orders as quickly as possible, primarily in the order that they arrive! If your package is a gift for someone else and you would like to request us to prioritize your order, send us a message! =)
All orders come with a tracking number; once the package is in the hands of USPS, any losses are out of our control. Moreover, if your package is stolen from your home after delivery, we will not be liable. Priority packages are insured. If your item arrives damaged, we will be happy to replace your item! We do not accept cancellations on orders after 24-hours of placing the order.